Customisation Insights
The MoQ for customising most packaging items is 1000, however for some it is higher. For MDF items the MoQ is 250.
We are a packaging company and can fulfil most if not all your printing and packaging requirements in paperboard, kappa board and MDF
Please drop us an email with your requirement at [email protected] with the subject line: Custom printing order or whatsapp us on +91-88826-02429
2-3 weeks post finalisation of designs.
Once you brief us about the requirement, we will get back to you with the possibilities, quotations and timelines. On finalisation of the order, an advance of 50% is required to put the order into processing. Once completed, samples of the final product will be shared and the order will be dispatched once the complete payment has been made.
The concept, size, printing and finishing can be customised. We provide offset printing (upto 6 colors, texture UV and metallic printing) with a variety of options for lamination, foiling, UV etc.
Payment
Prices on layeronepackaging.com are in Indian Rupees. We accept the following payment types:
- Debit Card
- Credit Card
- UPI
- Google Pay
- Net-Banking
- Wallet
- Pay Later
- Cash on Delivery
Returns
At Layer One Packaging we strive to provide you the best quality product at the most affordable prices. Our aim is to provide end to end packaging solutions for all size of businesses. However for some reason if you are not satisfied with the product received, please raise a return request by sending us an e-mail on [email protected] with the subject: Refund request and your order number along with the reason and pictures wherever available. We will try our best to honour it with certain exclusions (not limited to):
- Items lost or damaged in transit
- No return / exchange requests can be made after 30days of receipt of product.
- Refunds will be made in the form of store credit which can be used for upto 1 year towards any purchase made on the website.
- Food grade packaging that has been opened is not eligible for refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a store credit will automatically be applied to your account and you will be notified via email
If you haven’t received a refund yet, please drop in an email at [email protected] with the subject: Refund not received. We will get back to you on priority.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please raise a return request by sending us an e-mail on [email protected] with the subject: Refund request and your order number along with the reason and pictures wherever available. We will try our best to honour it within 2-5 business days.
Yes you can. Please mention the Order number and product name that you wish to return and we will raise a request for partial refund.
Shipping
Tracking information is available in a few different areas! Once your order has shipped a tracking number will be emailed to you.
You can also sign into My Account > Orders to check your order status. If you would like our Customer Care to help, please drop us a Whatsapp on +91-88826-02429 mentioning your order number. Our Customer Care team is available Monday-Friday from 11:00AM – 5:00PM IST.
Tracking information is available in a few different areas! If you elected to receive tracking confirmation and your order has shipped, a tracking number will be emailed to you when available.
You are also able to sign into My Account to check your order status. If you would like our Customer Care to help, have your account number ready and please give us a call at xxxxxxxxxx, our Customer Care team is available Monday-Friday from 11:00AM – 5:00PM IST.
All orders placed will be shipped within 2-5 business days. Business days are Monday to Friday excluding holidays.
Layer One is committed to providing you the best prices for quality packaging and service. We provide some of the lowest shipping rates in India and we’ll always share the exact shipping freight charge before finalizing your order. Our shipping is calculated as per the total weight of the order and delivery location. Please refer to the VIEW SHIPPING RATES AND TIMELINES link on the Checkout page for detailed information.
Please use the tracking number in the shipping confirmation e-mail to retrieve real time delivery status. If the problem persists please drop in an e-mail on [email protected] with subject line “Order delayed” and we will revert within 1 business day.
You will receive the tracking number on the e-mail ID that you have added to your Account > Account details. Sometimes the e-mail may land up in the Spam or Promotions section of your e-mail provider. This e-mail is usually sent within 2-5 business days. If you still cannot find it drop us an e-mail on [email protected] or whatsapp us on +91-88826-02429.
